The Open Doors Project Recognised for Driving Real Change in Disability Inclusion Across Western Australia

We’re proud to share that the Open Doors Project has been named a finalist in the Disability Access and Inclusion category at the upcoming Diversity and Inclusion Awards, hosted by the Chamber of Commerce and Industry WA (CCIWA).

This recognition not only celebrates the work of the team but honours the many business owners, disability advocates, and community members who helped shape the project from day one.

“We’re beyond proud to have our project nominated,” said Anne Marliac, Project Lead for the Open Doors Project.

“This nomination highlights the importance of listening to lived experience and designing with people, not just for them.”

At its core, the Open Doors Project was designed to make disability inclusion practical, achievable, and meaningful for small and medium businesses across Western Australia.

Everyone should be able to visit their local retail store, museum, cafe, or shop and feel accommodated and valued. But with 1 in 3 people with disability reporting that they still face discrimination when accessing services, this is not the reality for many Australians.

By providing WA businesses with the knowledge, tools, and confidence to become more inclusive and accessible, and in turn, promoting the social and economic participation of people with disability, the Open Doors Project set out to change that.

According to Anne Marliac, businesses need more support and guidance to move towards more inclusive practices.

“Business owners want to do better but often don’t know where to start. We heard this over and over in our research: there’s a genuine desire to improve—but also a fear of getting it wrong”.

That’s why the Open Doors Project focused on providing businesses with a clear framework, with simple and low-cost changes that can make a big difference.

“One business involved in the project reported that cafe sales increased by 39% along with a significant boost to their brand reputation, once they started implementing inclusive initiatives.”

With an overwhelmingly positive response from the business community we developed 2 new trainings as a result, Inclusive Customer Service and Creating an Accessible and Inclusive Business.

Driving disability inclusion in Western Australia 

The Open Doors Project directly supports the goals of the Western Australia State Disability Strategy 2020–2030, a 10-year plan to ensure people with disability can fully participate in all areas of life.

“The business community plays a critical role in driving disability inclusion because it shapes the everyday experiences of people—where we shop, eat, work, and connect.”

By equipping businesses with the knowledge and practical tools to be active participants in driving disability inclusion, we’re one step closer to driving real change in our communities.

“When businesses lead the way in creating inclusive environments, they don’t just improve customer service—they help shift community attitudes, break down barriers, and set a new standard for what true inclusion looks like.”

Finalists will be announced at the Diversity and Inclusion Awards Gala on November 7. 

The Open Doors Project is delivered by Inclusion Solution and funded by the Department of Communities.